Breville XXBES820XL REFURBISHED Die-Cast 15-Bar Programmable Espresso Machine
by Breville
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Product Summary
Manufacturer: BrevilleBrand: Breville
Kitchen and Housewares Reviews of Breville XXBES820XL REFURBISHED Die-Cast 15-Bar Programmable Espresso Machine
Customer Review: Breville Does Not Back Up Their Warranties.
Summary: 1 Stars
Recieved this machine last Friday, The Espresso & Steam Function work great. Easy to Program and makes excellent coffee.
Hot water function DOES NOT work. Seems to be a problem with the selector dial. When turned to "Hot Water" the light does not lite and nothing comes out of the hot water wand.
Contacted Breville customer support and was told that since it was not purchased through one of their "authorized" retailers, Breville would not honor the 90 day warranty that came with the machine. Could find nothing in the warranty included with the unit or the warranty on Breville's website that stated the machine had to be purchased through a specific retailer in order for the warranty to be valid.
After multiple exchanges Breville's customer service still refuses to honor their warranty.
Warranty from Breville's website:
What is the Breville warranty policy?
Breville® warrants this Breville® appliance against defects that are due to faulty material or workmanship for a period of one (1) year from the date of original consumer
purchase. This warranty does not cover damage from abuse, neglect, use for commercial purposes, or any other use not found in the printed "Instructions for use" booklet. There
is no warranty for glass parts, glass containers, filter basket, blades, and agitators. HWI Breville® expressly disclaims all responsibility for consequential damages for incidental
losses caused by use of this appliance. Some states or provinces do not allow this exclusion or limitation for incidental or consequential losses, so the foregoing disclaimer may
not apply to you. ANY WARRANTY OF MERCHANTABILITY OR FITNESS WITH RESPECT TO THIS PRODUCT IS ALSO LIMITED TO THE ONE YEAR LIMITED
WARRANTY PERIOD. Some states or provinces do not allow disclaimer of the implied warranty with respect to consumer goods, so the foregoing disclaimer may not apply to
you. This warranty gives you specific legal rights and you may also have other legal rights which vary from state to state or province to province. If the appliance should become
defective within the warranty period, do not return the appliance to the store. Please contact our Customer Service Center:
Description of Breville XXBES820XL REFURBISHED Die-Cast 15-Bar Programmable Espresso Machine
Breville Die Cast Espresso Machine (Refurb)The BrevilleXXBES820XL Refurbished Die-Cast Programmable Espresso Machine creates café culture for the home countertop and has a die-cast aluminum and zinc body.A full 4.5 inch clearance accommodates larger cups which make it ideal for espresso variations likeAmericano, Cappuccino, and Café Latte. Prior toextraction, the unique 15 bar Triple-Prime pump automatically releases three bursts of hot water into the filter head causing the ground coffee or espresso pod to expand. The increased pressure allowsthe machine to extract more crema and gives the coffee a rich, smooth taste. The following accessory is NOT INCLUDED with the refurbished model: podfilter. This item may be purchased separately at www.brevilleUSA.com.Espresso Machines
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